(CHICAGO) Illinois Attorney General Lisa Madigan clarified the voting by mail process after recent complaints by confused voters on Thursday.

Residents are urged to pay close attention to their mail and request a new ballot if it is not received, according to a statement from the Illinois Attorney General’s office and the Illinois State Board of Elections.

Third-party organizations are allowed to send voters applications to receive a mail-in ballot, Madigan said. Also, voters who applied for a mail-in ballot but did not receive one or did not submit it are allowed to vote in-person during the early voting period or on Election Day.

Mailed applications to request a ballot must be received by Nov. 3 and completed ballots must be postmarked and signed by Nov. 8, according to Madigan. Voters may also turn in their vote-by-mail ballot to county election authorities before 7 p.m. on Election Day.

Residents can track down the status of their ballot through county election authorities, Madigan said.

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