Returning home from Thailand, a New Zealand woman and her two daughters were told by Thai Airlines check-in staff that they were “too big” to sit in their booked business class seats.

According to Huhana Iripa, a measuring tape was pulled out at one point, which left the family “utterly humiliated”. They were then moved to the back of the plane.

A meeting with representatives for the airline netted them with $435 in compensation – the difference between economy and business-class tickets.

The two younger women had traveled to Bangkok to undergo weight loss surgery.

Source: https://www.news.com.au/travel/travel-updates/travel-stories/thai-airways-says-auckland-women-cant-fly-in-business-class-seats-because-of-weight/news-story/ca2596d4334ded67c4f1666ca8d417d1